Shipping & Delivery Policy
Information regarding the electronic fulfillment, instant provisioning, and delivery timelines for all NEETnova digital products.
1. Mode of Product Delivery
1.1. All educational products—including chapter question banks, NTA NEET 720-mark simulated mock tests, 1v1 battle passes, and revision documents—are delivered purely in digital format through our web application at https://neetnova.com.
1.2. Delivery Destination: Products are provisioned directly to your verified user account profile. Once logged in, your purchased features and unlocked content become instantly visible across all compatible devices (Desktop, Laptop, Tablet, Smartphone).
1.3. Invoice & Confirmation: An electronic payment receipt and order summary is automatically dispatched to your registered email address within seconds of payment capture by Razorpay.
2. Delivery Timeline & Fulfillment Speed
Instant (0 Seconds). Access is automatically provisioned by our server-to-server webhook as soon as Razorpay confirms payment completion.
In rare instances of banking network congestion, order activation may take up to 15 to 30 minutes for automated reconciliation.
3. Shipping Charges & Freight Fees
Because all products are provisioned over high-speed internet connections:
- Shipping Fee: ₹0.00 (Nil / Free).
- Handling Charges: ₹0.00 (Nil).
- Packaging & Courier Fees: Not Applicable.
4. What to Do If Your Digital Content Is Not Delivered
If payment was deducted from your account but your purchased mock test, material folder, or plan does not show as "Unlocked" within 15 minutes:
- Log out of your NEETnova account and log back in, or refresh your browser cache to ensure local session tokens are refreshed.
- Check your email inbox and spam folder for the Razorpay confirmation receipt containing your Payment ID.
- If the issue persists, write to [email protected] with your Payment ID and registered email.
Delivery Support SLA: Our technical operations desk will manually inspect and unlock your purchased features within 2 to 6 business hours.
For questions regarding product delivery or digital order status:
Delivery & Fulfillment Team, NEETnova EdTech
Email: [email protected]
Operating Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST
Grievance Redressal & Legal Compliance
In accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, any concerns, consumer complaints, or notice of grievance should be addressed to our designated Grievance Officer.