Contact Us & Grievance Redressal
Have an inquiry, technical issue, or billing question? Our student success team and legal grievance cell are here to assist you.
Direct Support Email
Always open for all inquiries & feedback
Anyone (guests or registered students) can email us directly. You will receive an automated ticket acknowledgment immediately.
Razorpay Billing Support
Payment failure & duplicate charge reconciliation
If an amount was debited from your card or UPI but the content was not unlocked, please attach your Razorpay Payment ID (pay_...).
Operational Hours
Indian Standard Time (IST)
Official Support Ticket
To prevent spam bots and protect your account privacy, support tickets require a verified Google or NEETnova login.
Sign in with Google to Submit a Ticket
Submitting a ticket is reserved for verified students. This guarantees your inquiry is immediately tied to your registered email and test records with zero spam.
Grievance Redressal & Legal Compliance
In accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, any concerns, consumer complaints, or notice of grievance should be addressed to our designated Grievance Officer.