Refund & Cancellation Policy

1.1. NEETnova does not supply physical goods, printed test booklets, or tangible merchandise. All offerings consist of electronic access to proprietary web-based test software, interactive question engines, real-time battle environments, and digital study materials.

1.2. Instant Delivery: Under automated systems, digital access to purchased tests, question banks, or unlocked folders is activated immediately and instantaneously upon receipt of payment confirmation from our authorized payment gateway (Razorpay).

1.3. By initiating payment on NEETnova, you explicitly consent to the immediate performance of this contract and acknowledge that you forfeit any statutory cooling-off or withdrawal rights once digital content has been unlocked or accessed.

Except as explicitly provided under Section 3 (Duplicate Debits), refunds shall NOT be granted under any circumstances, including but not limited to:

• Change of mind, lack of interest, or accidental purchase after transaction completion.
• Inability to practice due to personal internet connectivity problems, slow bandwidth, device incompatibility, or local hardware constraints.
• Dissatisfaction with test difficulty, predicted marks, mock test scores, or real NEET UG examination results.
• Joining an offline coaching center or choosing an alternative study medium post-purchase.
• Account suspension or termination resulting from violation of our Terms of Service (e.g., account sharing, unauthorized screen recording, or bot scraping).

A refund shall be considered and processed ONLY in the following verified technical anomalies:

4.1. If you are enrolled in a recurring subscription plan, you may cancel recurring renewal at any time prior to the billing renewal date through your Profile Settings or by writing to support.

4.2. Cancellation prevents future automated renewals. Upon cancellation, you will retain uninterrupted access to your subscription benefits until the end of your current active billing cycle. We do not provide prorated refunds for unused days within an active cycle.

5.1. NEETnova maintains comprehensive server logs—including user login timestamps, IP addresses, question submissions, test attempts, and Razorpay webhook receipts—documenting every product fulfillment event.

5.2. Fraudulent Chargeback Warning: Initiating an unauthorized chargeback, credit card dispute, or UPI claim without attempting resolution via our customer support constitutes a breach of contract and an unlawful act.

5.3. In the event of an unjustified or fraudulent chargeback, NEETnova reserves the right to:

• Immediately terminate the user's account, revoking all test history, study materials, and virtual coin balances.
• Submit complete electronic telemetry records and access logs directly to the user's issuing bank and Razorpay risk teams.
• Blacklist the payment instrument, mobile number, and IP address from all future services.
• Initiate legal proceedings to recover the disputed amount along with associated legal and arbitration costs.